Optimize your marketing, sales and service processes
Plan, track and analyze sales, marketing and service processes in order to establish customer relations, increase your turnover and improve your profitability. Various, enhanced CRM (eXtendend CRM=xRM) functions are at your disposal for all internal and external relations.
Solutions for business processes
Enhance the marketing efficiency of your company. In the field of marketing, you are challenged to quickly identify potentials and to decide upon the right marketing-mix. Microsoft Dynamics CRM allows you a hassle-free data administration, precise customer segmentation and simple planning, handling and analyzing of marketing campaigns.
- Marketing resource management
- Multichannel campaigns
- Lead management
- Sales collaboration
- Social marketing
- Marketing analytics
Microsoft Dynamics CRM helps companies to improve their customer relations, to prepare employees better and to offer professional solutions to problems – for relevant, proactive and personalized service in all channels.
- Cross-channel service
- Agent enablement
- Social care
- Service intelligence
Spend more time on core sales activities and less time on administrative duties. You can optimize the entire sales process with Microsoft Dynamics CRM. For example, with Microsoft Dynamics CRM you are able to generate sales forecasts, shorten the sales cycle and increase the rate of closed deals.
- Accounts and opportunities
- Customer insights
- Planning and management
- Collaborative selling
- Mobile sales
- Sales analytics
Social networks have revolutionized communication and interaction between people and companies. Customers know more than ever before, and decisions are largely influenced through discussion and reports online. 75% of B2B-customers trust in information from social-channels, and in general, customers have already gone through 70% of their buying process before contacting the supplier for the first time.
- Social listening
- Social analytics
- Social engagement
- Social CRM
Perfect for your customer relationship.
Microsoft Dynamics CRM
Streamline your customer-oriented processes with Microsoft Dynamics CRM. You obtain a full solution for marketing, sales and service. Raise the efficiency and effectiveness of your sales efforts, optimize marketing campaigns and increase your customers´ satisfaction and loyalty.
Benefit from a solution that is quickly implemented, flexibly adaptable and easy to maintain.
Microsoft Social Engagement
Microsoft Social Engagement helps with mood analysis in social networks, blogs and news sites to pull the findings were made and used. Microsoft supports 19 languages, covering a wide range of sources from, including Twitter, Facebook, videos, blogs and news sites.
What matters for customers is the result! And this is our specialisation. See for yourself which customers we successfully cosset.