Microsoft Dynamics CRM

An intelligent system for the success of your customers.

Microsoft Dynamics CRM

All data regarding customers, prospective customers and service cases are recorded in a central office. You can directly administer it in Microsoft Outlook with a web browser or a mobile device. Over more than 14,000 customers are already working successfully with Microsoft Dynamics CRM.

Solutions for Microsoft Dynamics CRM

ClickDimensions bridges the gap between sales and marketing.

ClickDimensions is the highest-rated marketing solution on Microsoft's Dynamics Marketplace. Providing email marketing, web intelligence, lead scoring, nurture marketing, social discovery, form capture, surveys and more, ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.

ClickDimensions Demo

Offline capable to plan, control and manage your service contracts.

There are many complex challenges that our customers face in managing services. FieldOne Sky is a flexible software platform that supports all phases of the customer service management. It extends the Microsoft Dynamics portfolio, providing our customers an efficient workforce, simple configuration and the ability to expand.

FieldOne Sky offers comprehensive functions: open architecture for easy integration, flexible deployment and easy configuration. This combination guarantees a fast implementation, maximum adaptability and a rapid return on investment.

What FieldOne Sky offers:

  • Time and Resource Planning
  • Automated route planning
  • Service Agreements
  • Microsoft Dynamics CRM
  • Mobile
  • Social & cooperation
  • Inventory Management
  • Knowledge Base
  • Business Intelligence
  • Customer Communication
  • Portals
Field One
Easy management of application processes.

Nowadays, Employer Branding is a fixed component of personnel policy. Its aim is making the company attractive for well-qualified employees, and finding skilled applicants for an open position.

Professional management of the application processes is mandatory in achieving this goal. In addition, it is an important factor in attracting possible employees.

Bewerbermanagement

The application management of NAVAX helps you with the administration of all information about applicants and employees, while also offering a better overview and easier reporting. The solution is based on Microsoft Dynamics CRM and provides all systematic measures to aid an applicant in becoming a loyal employee. The module can be integrated into common systems and processes, such as Microsoft Office or Intranet-solutions.

The cloud solution.

Make use of the web-based CRM solution in order to optimize your marketing, sales and service processes. With a cloud solution, you are able to apply your CRM processes quickly, adapt them flexibly and maintain them easily. Your benefits: Easy handling, optionally expandable and flexible with regard to the extent of usage. Market-leading CRM solution at favorable term for tight budgets. Risk-free; no infrastructure investments are not required.

Extensions for Microsoft Dynamics CRM

More success through the right reports and analyses.
    • Notice cross selling potential faster
    • Prioritize right to close more business deals
    • Use marketing budgets more efficiently
    • Notice pipeline-holes early and counteract
    • Analyses of all possible dimensions, up to specific products, sellers, customers, etc.

    Every company has collected an enormous amount of data about their customers. Through analytic CRM, all customer-data and information is gathered, put into meaningful context and analyzed according to selected aspects. These results are the basis of navigation and controlling of sales.

    Fields of application

    • Management reporting and corporation management
    • Controlling and navigation of sales
    • Controlling and navigation of marketing
    • Resource plan and project management
    You are missing some features in Microsoft Dynamics CRM?

    That's what the company PTM EDV Systems from Graz also thought - and so they developed some features that can be imported as extensions.

    • Activity tools (easier handling of activities through MS Outlook-like visualization)
    • Attachment extractor (savings of CRM space and indexing of note-/e-mail-content and attachments)
    • Auto merge (workflow & dialog-based creation of complex documents with CRM data)
    • Documents core pack (easy creation of complex documents with CRM data)
    • Group calendar (visualization of the activities of teams, user groups and resources)
    • PowerSearch (effective browser across multiple CRM entities and fields)
    • Record counter (display of the number of connected CRM entries and notes)
    • Telephone integration (connection between Dynamics CRM and telephone equipment via TAPI, OCS, Lync, Skype)
    Screenshot Add On PTM
    Connect the systems!

    The document storage in the CRM system can be easily displayed on the SharePoint integration. The functions that provides the document library of SharePoint, cover the most common needs of companies in terms of document filing.

    However, because SharePoint has a different security model than Microsoft Dynamics CRM, the challenge is to transfer the safety concept of CRM on the documents that are stored in SharePoint. CRM users are therefore see only the records in the CRM system and documents on SharePoint, to which they are entitled through their security role in the CRM system.

    The Bridge Connect simplifies and speeds up the transfer of the access rights of Microsoft Dynamics CRM to SharePoint. In addition to the synchronization of the information of a security role also the releasing individual data set is supported. So the user can see  the shared data in CRM as well access the documents on the SharePoint.

    This integration is available for CRM OnPremise- and for CRM Online installations available!

    Without the Connect Bridge Replicator
    Replicator
    With the Connect Bridge Replicator
    Replicator
    Customize your Microsoft Dynamics to suit your needs.

    A software supports you optimally in your working process when all your needs are mapped and implemented. With the add-ons of WaveXtend you create a opportunity to customize and expand your Microsoft Dynamics CRM.

    • Data Manipulation Framework
    • Database Marketing Manager
    • Customization Assistant

    What matters for customers is the result! And this is our specialisation. See for yourself which customers we successfully cosset.