Information systems for successful service companies

Inspire your customers, develop innovative business models, be more productive and increase the profitability of your service.

Modern information technology is a key factor in the fast moving service industry. Our Business Solutions CRM, ERP and business intelligence give you an andvantage of information.

Industry know-how

Your service quality depends on many factors, which needs to be managed carefully:

How can you find the right employees with suitable qualifications at the right time?
How can you implement crucial innovations into the delivery process?
How can you manage individual projects that have the right balance between an ideal workload and high quality?
How can you guarantee „on time in budget“?
How can you differentiate your products and services from those of your competitors?

Eliminate inefficient routines and optimize your processes with the solutions from NAVAX!

Sectors

The challenge in project-driven companies is to keep control over all costs, the timing, the staff employed, all resources and - of course - all archievments. To solve all these challenges it is crucial to choose the right software.

Practical example:

Solution: Microsoft Dynamics AX
Challenge: Figure of all devisions, like project planning, budgets, resources, capacity utilization, project management in one  integrated solution.
Add Ons: Advanced Projects®
User: Typical applications are international companies of 150 to 2,000 employees.
Goal: Increasing efficiency across the enterprise through optimized process support and precise control variables for the management with regard to deadlines, costs, project status and workforce management with full integration to Accounting.
  • Do you need a precise and user-friendly time recording system?
  • Would you like to manage your project- and service profits in the best possible way?
  • Would you like to put your employees and resources to efficient use?
  • Do you need precise project controlling?
  • Do you value project management which helps you to finish your projects in time and with the highest possible quality?

The efficiency of creation and accounting of your services is crucial for your economic success. Looking at your processes critically helps when selecting the proper software. We would be happy to advise you with regards to potential improvement of your company.

Practical example: Dr. Franz Semmernegg, Director of Kapsch AG
The Kapsch group has 5.200 employees in subsidiaries all over the world. The company was founded in Vienna in 1892 and is part of the European market leaders in the sectors traffic telematics and telecommunications.

One of the biggest challenges for the Kapsch group is being able to react quickly and flexibly to changes of the market and customer demands. Microsoft Dynamics NAV plays an essential role in this process."

Solution: Microsoft Dynamics NAV
Challenge: Connection of international subsidiaries
Add Ons: NC Payments and project management
User: More than 1200 users in all Kapsch companies, one of the biggest implementations worldwide
Goal: Being a stronger competitor, slimming down administrations and reducing the costs
  • Would you like to manage your projects accurately?
  • Would you like to optimize your project-related acquisition?
  • Do you need tools for project-management?
  • Would you like your recruiting team to find the best specialists at the right time?
  • Would you like your projects to be evaluated at any time, and commercially differentiated?
  • Should your employees be able to access important documents and data?
  • Would you like to profit from construction management?

Project management offers countless challenges to an IT team: project control, documentation, specifications, subcontractors, management and evaluation of current projects. Accounting issues, such as deposits and retentions, have to be accounted accurately. We would like to show you what we can offer to help your company with these issues!

Practical example:
TGW Logistics group is a world-leading system provider of highly dynamic, automatic and ready to use intralogistics solutions for storage, production, commissioning and distribution, with local subsidiaries in Europe, North America, South America and Asia. TGW is a leading producer of conveyor and storage technology.

Solution: Microsoft Dynamics NAV
Challenge: Connection of international subsidiaries
Modules: Purchases, Sales, Accounting, production, project, deposit management, contract manufacturing, NC Cost Accounting, NC Payments
User: More then 400 users
Goal: Fully integrated ERP including project management and project evaluation on a key date
  • Would you like to have detailed and fully comprehensible service accounting?
  • Do you need ideal administration of all media actions?
  • Is your success linked closely to the procurement of services from external suppliers?
  • Would you like to have an easy fee-accounting process?
  • Would you like to be able to administrate your contracts easily and efficiently?

Practical example: Mag. Wolfgang Hammel, Head of Commercial EDV department, APA-It Informations Technologie GmbH
The APA – Austria Presse Agentur (Austrian press agency) is Austria's national news agency and the leading information service provider. The APA-editors offer news in real time, using audio, video, graphics and print. The subsidiaries offer distribution-, research- and knowledge management services as well as information technology solutions.

 „We wanted a solution that focuses on our customer relationships. At the same time, we needed flexibility and high usability. NAVAX has supplied us with Microsoft Dynamics and Business Intelligence, which suits our needs perfectly.”

Solution: Microsoft Dynamics NAV, Microsoft Dynamics CRM and Business Intelligence
Challenge: Fully integrated ERP
Modules: Procurement, price management, invoicing, sales-opportunity administration, marketing campaigns, role-based authorization system
User: More than 140 User
  • Your marketing and advertising should be used efficiently?
  • Would you like to profit from information logistics?
  • Do you have a call center that needs information and data at any given time?
  • Would you like to support your project sales?
  • Would you like to administrate your advertising cooperation?

Service departments need to be able to react flexibly and quickly to customer demands and then pass on the tasks, either within the company or to external service providers. Effective marketing measures, often also in cooperation with other companies, are crucial for success. We would like to show you which possibilities modern IT can offer.

Practical example: Daniela Rechberger, Projectmanager Österreich Werbung
The Österreich Werbung (ÖW) is Austria's national tourism organization and carries out more than 1.500 marketing activities per year. Worldwide, the company has 230 employees.

"Microsoft Dynamics AX is the ideal choice when it comes to dynamic organizational development of Österreich Werbung, since it is easily customizable and expandable."

Solution: Microsoft Dynamics AX
Challenge: Integrated Business Intelligence Solution
User: More than 230 User
Goal: Individual customization for the information center, task names / per-acquisition for tourists and traveling agencies, stock management and distribution planning for advertising
  • Do you need professional teacher- and seminar room administration?
  • Would you like to simplify the process of course confirmations?
  • Do you employ internal and external trainers?
  • Would you like punctual and precise fee accounting?
  • Would you like your course bookings to be more efficient?
  • Would you like your teaching- and seminar-program to be administrated professionally?

From marketing activities or the acquisition of new students to the teaching administration to confirmations of participants' successful training, or the fee accounting, NAVAX offers excellent solutions.

Practical example:
The BFI is one of the most well known educational institutions of Austria. Every year, about 2.600 courses and seminars are offered, with approximately 40.000 participants. The BFI has 400 employees in 20 subsidiaries within Austria.

Solution: Microsoft Dynamics NAV
Challenges: Fully integrated solution
Modules: Management of external trainers, financing and controlling, purchase, human resources, marketing & sales
Add Ons: NC Document Builder, NC Cube, NC Portal
User More than 180 users
  • Would you like to optimize the employment of your staff?
  • Do you need a system that helps you to record and account services?
  • You want to manage all your donations trustfully and transparent?
  • Do you invoice private services?
  • Are you in need of a software solution for stock & logistics?
  • Are you obliged to use your resources carefully?

Efficient employees and careful use of financial resources are demanded from your investors. The public's trust in the correct business management is the basis for success in this branche. Leading NPOs trust in our soltions. We would like to show you what is possible!

Practical example: Claudia Löffler-Poswek, SOS Kinderdorf International
Since the founding of the first SOS-Kinderdorf in 1949, about 90.000 children and adolescents have grown up in SOS-Kinderdörfern and shared apartments for young people until 2005. SOS-Kinderdorf is active in 132 countries around the world, and has approximately 20.000 employees.

„The cooperation with NAVAX has been a huge success. Most of all, we appreciated the project management's approach with regard to our wishes.“

Solution: Microsoft Dynamics NAV
Modules: Financing and controlling, purchase, human resources, marketing & sales
Add Ons: NC Cube, NC Payments
User: More than 300 user
Goal: Worldwide management of donations

Anyone who leads a company with field service knows the importance of having the right qualified persons at the right time at the right place. An optimal route planning is as essential as the proper management of material and inventory lists. The application should also be mobile and offline-enabled - desires that meets the customer service management of FieldOne Sky.

Practical example:

Solution: Microsoft Dynamics CRM
Challenge: Route planning, scheduling, inventory lists, bills of materials, process automation, reporting and analysis, flexible communication options.
Add Ons: FieldOne Sky
User: Typical applications are companies from 5 field service employees.
Goal: Top-class support through clear, mobile and offline-enabled planning of the entire field staff.

What matters for customers is the result! And this is our specialisation. See for yourself which customers we successfully cosset.