7 AI scenarios for sales
7 sales challenges, 1 solution. Discover how you can use state-of-the-art artificial intelligence not only to close more deals, but also to take your entire sales process to a new level.
Microsoft Dynamics 365 CRM
Are you prepared to accelerate your company’s success in marketing, sales, and customer service through a modern CRM solution?
The AI-supported CRM solution for sustainable customer loyalty
In a digital world, it's personal messages that make the difference. Microsoft Dynamics 365 helps you to better understand your customers and create customer experiences with added value.
The CRM solution provides a central location for all market-related data so that your team can access up-to-date and customised information at any time. From master data and sales opportunity management to strategic planning, digital marketing, customer service and analysis, Dynamics 365 covers all important areas. In addition, AI-supported functions give you a decisive competitive advantage and make you fit for the challenges of the market.
Areas of application
360° insights along the customer journey
Would you also like to save time in your data preparation and improve your campaign results? With Microsoft Dynamics 365 Customer Insights, all customer data can be brought together in real time on a central platform. This closes the gap between marketing and sales and leads can be seamlessly transferred to the sales process.
The integration of customer feedback and interests provides you with insights that enable a personalised approach. The result: data-driven marketing with target group-specific automation of measures.
With the help of artificial intelligence (AI), you can predict customer requirements and respond to them proactively. The offering is rounded off by integrated event management, which enables holistic customer interaction.
Successful sales management
Microsoft Dynamics 365 Sales enables you to personalise your customer approach and centrally manage your customer relationships and customer loyalty measures. The solution helps you to optimise sales opportunities and make strategic decisions based on data.
At the same time, efficient master data management optimises the use of resources and enables structured organisation and management of all relevant information. Real-time reporting and intuitive key figure dashboards provide comprehensive insights into the turnover and performance of the sales team.
This means you always have an overview and can react quickly to market changes in order to sustainably increase your sales success.
Turn customers into your most loyal fans
Microsoft Dynamics 365 Customer Service enables flexible customer interaction that takes the pressure off you and your team. Whether through virtual self-service agents or targeted service routing to the right contact person: Your customers receive the best possible support.
Thanks to intelligent tools, you can increase the speed of response to customer feedback and ensure a first-class service experience. This allows you to continuously uncover optimisation potential in service and improve your processes.
With integrated analysis functions, you can record and proactively manage customer sentiment to promote long-term satisfaction and loyalty.
Solving customer problems perfectly on site
Microsoft Dynamics 365 Field Service offers intelligent solutions for customer-orientated field service. Predictive maintenance functions allow you to recognise the need for maintenance at an early stage. A comprehensive machine and system overview with historical performance data allows you to track the status of your equipment at any time.
Thanks to intelligent resource planning, the deployment of the field service team is coordinated efficiently, while Field Service Assist provides practical support assistance for technical staff. Automatic route planning allows you to optimise deployment times and reduce unnecessary journeys - making service faster, more efficient and more customer-friendly.
In addition, the remote support function ensures that experts can provide remote support without having to be on site.
Your advantages at a glance
- 0%Time savings in the development of customer contact processes
- 0%Improvement of the conversion rate per customer contact history
- 0%Reduction of the average ticket processing time
New introduction: Fast implementation with a fixed cost framework
We have preconfigured modular best practice packages for you for the ideal start. These are based on the experience of our successful customer projects and are designed in such a way that they are ready for operational use within a very short time. The basis is the Masterdata Hero Package, which harmonises your data and enables the creation of 360° profiles for all your contacts.
New introduction: Fast implementation with a fixed cost framework
Thanks to the 360° insight into customer interest and activity, the CX Sales Growth Package allows you to optimise the sales pipeline. Options for evaluating your sales opportunities provide realistic estimates of sales potential and derive their relevance and the best timing for your sales activities.
New introduction: Fast implementation with a fixed cost framework
One of the main components in the CX Marketing Revolution Package brings your email presence up to the state of the art. This allows you to create designs with recognition value based on your corporate identity and derive meaningful KPIs to control your marketing measures.
Insights
Costs of outdated software
All over the world, countless companies use non-integrated, user-unfriendly and outdated software solutions for their business operations. But do you know how high the costs of continuing to use them are?
Companies that trust us
Our client list includes many renowned companies that rely on our expertise and services. We see it as our task to support companies in their successful operations, to recognise cost savings in processes and to find the optimum solution for the customer. Customer focus is therefore the primary motive for our actions.
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