Röchling Industrial Oepping

Thanks to the integrated overall solution, the customer focus is strengthened.

Solutions

CRM Software, ERP Software

Branches

Manufacturing

Topics

Automatisierung, Cloud, Datenqualität

The challenges

On-premises systems do not allow flexible access to company data and harbour the risk of data loss due to irregular backups. Growing companies are also faced with the challenge of efficiently managing an ever-increasing collection of contacts. Decentralised storage makes it difficult to access and update the data. An optimised solution for centralised and structured data management is therefore essential.
  • Limited availability of business data
  • Overloading of the standard system structures
  • Decentralised storage of contact information

Solution

Cloud solutions offer flexible data access, automatic backups and reduce infrastructure costs, while Microsoft guarantees the highest security standards. In addition, the combination of specialised systems optimises business processes and strengthens customer centricity, keeping the company efficient and future-proof. Centralised, GDPR-compliant master data management also ensures access at all times and prevents data loss in the event of staff changes or failures.
  • System provision in the cloud
  • Maximising potential with expert systems
  • A central collection point for master data

About Röchling Industrial Oepping

Röchling shapes industry. Worldwide. With innovative plastic solutions. Embedded in the Röchling Industrial division, the company based in Oepping in the north of Austria focuses on innovative developments with the aim of making individual products as well as related processes more efficient. Pioneering technologies in terms of digitalisation and automation are an indispensable part of this - and all on a sustainable basis.

Watch the success story now
"The introduction of a CRM tool was the logical consequence of the strategic expansion in the direction of customer focus. The greatest benefit from the CRM implementation was definitely the development of simplified processes, coupled with clean data integration with the existing ERP system."
Sandra Höglinger, Commercial Director of Röchling Industrial Oepping

How Röchling Industrial benefits from its holistic solution

Georg Zoitl, Key Account Manager, reports on the improvements since Röchling Industrial Oepping introduced a CRM system in addition to the ERP system. Find out all the details in this video: