No more emails that nobody reads: In 60 minutes, learn how to switch from generic newsletters to intelligent, event-based customer communication with AI-supported customer journeys. You will receive immediately actionable strategies and concrete insights into best practices from leading companies.
Get first-hand insights into best practices in production and trade. Exchange ideas with industry colleagues.
Discover workflows that will make your daily work much easier and turn your team into productivity pioneers. Learn about specific use cases for Teams and Outlook.
How does a CRM system become more than just a tool? In this presentation, you will gain a practical insight into the CRM journey of FormMed HealthCare GmbH - from the start to automation and the AI outlook.
Radically rethinking customer experience. Radically rethinking customer experience. Many companies are convinced that they are already well positioned when it comes to customer experience. Processes are running, systems are integrated – and yet customers often fail to be truly impressed. In his keynote speech, Timo Zöller takes executives on a journey from complacency to genuine, differentiating experiences. He shows how expectations are changing in the age of AI, where the most dangerous gaps between the corporate perspective and the customer perspective lie – and how to close them.
