From "We're already doing it" to "Wow!" - radically rethinking customer experience | On-Demand
Customer experience is not a "nice-to-have". It increases sales, loyalty and company value. Relevance only arises when companies understand the real needs of their customers. In his presentation, Timo Zöller shows how small gestures can have a big impact - how a simple apple juice in a restaurant can make or break the entire experience.
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What you can expect
You can look forward to inspiring examples of how brands have made the leap from products to real worlds of experience - and how you can do the same.
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