From We are already doing it to Wow! | On-Demand
Radically rethinking customer experience. Radically rethinking customer experience. Many companies are convinced that they are already well positioned when it comes to customer experience. Processes are running, systems are integrated – and yet customers often fail to be truly impressed. In his keynote speech, Timo Zöller takes executives on a journey from complacency to genuine, differentiating experiences. He shows how expectations are changing in the age of AI, where the most dangerous gaps between the corporate perspective and the customer perspective lie – and how to close them.
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What you can expect
With practical examples, trends up to 2030, and clear steps for action, I provide inspiration and tools to radically rethink customer experience—and thus move from standard to benchmark.
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