The AI advantage with Kunde 21
Customer experience as the central key to corporate success. A presentation by Top Service Österreich and Kunde 21.
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What you can expect
Customer experience (CX) is the key to differentiation, value creation and growth for companies. But where do companies currently stand on their way to the pinnacle of CX excellence? In the presentation by Alexandra Nagy, Kunde 21, you will learn about the current challenges and key fields of action in the CX area, underpinned by current data from the renowned Top Service Austria survey.
How can we break out of our generational patterns and still stay on track with our customers? How can CX be successfully designed across generations? The second part of the presentation will look at how companies can break away from the patterns of different generations to ensure an effective customer experience across generations. How to create effective CX measures and CX experiences that inspire.
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