A holistic approach to digitalisation - Part 1
That would be a laugh! A holistic approach to digitalisation - with expertise for a uniform company-wide IT system landscape!
Cross-location networking of company data and seamless compatibility of IT systems are two of the main reasons why 30% (Forrester) of all companies worldwide will continue to increase their expenditure on digitalisation in 2021! It would be good to know what is important if you want to implement your own digitalisation project holistically.
At the end of the day, the success of process optimisation should be reflected in business success and customer proximity. As #TeamNAVAX, we have collected some success factors from our projects for you and are happy to pass on our expertise!
Yin & Yang as a model for digitalisation
Companies are like two opposing forces that cannot exist without each other. We are talking about Yin & Yang! The symbolism from Chinese philosophy can be applied 1:1 to two success factors of every successful digitalisation project:
Corporate culture and its "readiness" for digital change & the right software that fits your own company processes. Yin Yang digitalisation. Converting a corporate culture from analogue to digital takes time and strategy. Change management as a strategic companion is the horse you should bet on here! Hierarchies and silos often have to be broken down, and not just in the system landscape. This is the only way that information flows will really be able to flow at full speed in the future and a holistic 360° view of the company, the customers and the corporate environment can be taken. Whether and to what extent digital change makes sense for your company can often best be assessed by an experienced external perspective. In addition to the right technology, the right partner with the necessary expertise will also accompany you on the path to success - like Yin & Yang.
Process optimisation as a cross-location digitalisation goal
After a holistic evaluation and conceptualisation phase across all locations, #TeamNAVAX recommends a flexible waterfall strategy for implementation. For example, the production site with the best infrastructure and organisational structure could serve as the starting point for modernising the system landscape and realising optimisation potential in the production process. New technologies can be tested and established at a well-developed site and gradually rolled out to other sites or areas.
Three practical recommendations for rolling out new systems:
ESTABLISH LEAD TEAMS
A global team of experts that maintains an overview of the entire implementation process can ensure the big picture and intervene to provide support in the event of deviations. For example, standards can be identified across multiple processes or escalations can be channelled. The globally valuable knowledge gathered can then be transported from here to the entire organisation.
USING A PILOT CENTRE
An autonomous or decentralised centre, which serves as a kind of "taster", can use the knowledge gained during implementation to ensure in advance that all company processes are optimised as desired. This can minimise the risk of a complete system changeover.
STEP-BY-STEP IMPLEMENTATION
Plan a modular solution implementation in which the most essential functions are implemented as a starting point. By adding further solution modules, you remain flexible and can continuously realise more optimisation potential in line with the progress of the project and budget. Our CX experts have developed and visualised an example of such an implementation process for the digitalisation of customer-oriented company processes for you: NAVAX CX Packages 2 Go
Our conclusion
For successful digitalisation, it is crucial to harmonise the corporate culture and suitable software in order to achieve cross-location networking and process optimisation.
In a digitalisation process, you need to consider both the corporate culture and its readiness. As with Yin & Yang, one cannot exist without the other, so the success of the digitalisation project also depends on both parameters. With best-practice implementations, you can effectively support this process and draw on experience and expert knowledge.
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